RETURN POLICY

SouqHub E-Commerce Platform

This Return Policy explains how customers may request a return or exchange for products purchased through SouqHub. It should be read together with the SouqHub Terms and Conditions, Refund Policy, applicable product listing, vendor policy, and mandatory consumer rights under the laws of [Insert Country/Jurisdiction].

SouqHub is a multi-vendor marketplace. Return eligibility may vary depending on the vendor, product category, condition of the product, reason for return, delivery status, and applicable law.

1. Return Eligibility

A return may be accepted when the product is damaged, defective, incorrect, materially different from its listing, incomplete, counterfeit, or otherwise eligible under the applicable vendor policy or law. Change-of-mind returns may be accepted where the product listing, vendor policy, or applicable law permits them.

Customers must submit return requests within [Insert Return Window] days from the date of delivery, unless a different period is stated on the product page or required by law. The deadline may be different for defective products, warranty claims, or products with a short shelf life.

2. Condition of Returned Products

Unless the product is defective, damaged, incorrect, or otherwise not as described, returned products should be:

1. unused and in resalable condition;
2. complete with original packaging, labels, tags, manuals, accessories, and promotional items;
3. free from damage, stains, odors, misuse, modification, or signs of wear;
4. accompanied by the order number, proof of purchase, and any required return documentation.

Customers should package products securely to prevent damage during return transportation. SouqHub or the vendor may decline or adjust a return where the product has been used, altered, damaged, or returned incomplete, to the extent permitted by applicable law.

3. Products That May Not Be Returnable

Unless required by applicable law, the following products may not be eligible for change-of-mind returns:

1. opened or used personal-care, hygiene, cosmetic, beauty, or health products;
2. fresh, chilled, frozen, perishable, or temperature-sensitive products;
3. customized, personalized, made-to-order, engraved, or specially prepared products;
4. sealed products that cannot be returned for health or safety reasons once opened;
5. digital products, downloads, software, subscriptions, or services that have been accessed or activated;
6. products marked as final sale or non-returnable before purchase;
7. products returned incomplete, damaged, or misused after delivery for reasons not attributable to the vendor or delivery process.

4. How to Request a Return

To request a return or exchange, the customer should:

1. open the relevant order in the SouqHub account and choose the return or support option;
2. select the correct reason for the return and submit the request within the applicable deadline;
3. provide photographs, videos, descriptions, or other evidence when requested;
4. wait for the return instructions, approval, label, or collection arrangement before sending the product;
5. package the product safely and keep the return receipt and tracking details until the case is closed.

If the return feature is unavailable, contact SouqHub Support at [Insert Support Email] or through [Insert Support Channel].

5. Return Shipping and Collection

Where the product is defective, damaged, incorrect, or not as described, SouqHub or the vendor may arrange or reimburse reasonable return shipping costs, subject to verification and applicable law. For permitted change-of-mind returns, the customer may be responsible for return shipping, collection, handling, or restocking costs where these costs were disclosed in advance and are legally permitted.

Customers should use the carrier, return label, collection service, or address specified by SouqHub or the vendor. Returns sent to an unauthorized address may be delayed or rejected.

6. Inspection and Approval

Returned products may be inspected by SouqHub, the vendor, or an authorized service provider. Inspection may confirm the product condition, serial number, completeness, authenticity, damage, defect, and consistency with the return reason. The review may take [Insert Inspection Time] business days after receipt.

After review, the return may be approved, partially approved, declined, or resolved through an exchange, repair, replacement, store credit, partial refund, or full refund, depending on the circumstances and applicable law.

7. Exchanges and Replacements

Where available, a customer may request an exchange or replacement instead of a refund. Exchanges are subject to product availability, price differences, vendor approval, and applicable policy. If the replacement is unavailable, SouqHub or the vendor may offer a refund or another lawful remedy.

8. Refunds After an Approved Return

An approved return may result in a refund in accordance with the SouqHub Refund Policy. Refunds are generally issued to the original payment method, and processing may take [Insert Refund Processing Time] business days after approval. The customer’s bank or payment provider may require additional time to display the funds.

The refunded amount may reflect the actual amount paid, applicable discounts, promotional credits, delivery charges, return costs, taxes, or permitted deductions, depending on the reason for return and applicable law.

9. Damaged or Incorrect Deliveries

Customers should report visible delivery damage, missing items, or an incorrect product as soon as possible after delivery and, where requested, retain the packaging. Photographs of the product and packaging may help us investigate. Customers should not dispose of or materially alter a disputed product before receiving instructions unless necessary for safety.

10. Warranty and Defective Products

Some products may be covered by a vendor warranty, manufacturer warranty, or statutory guarantee. Warranty claims may require technical assessment, repair, replacement, or other remedies rather than an immediate return or refund. The applicable warranty terms will be shown on the product listing or provided by the vendor where available.

11. Fraud and Abuse

SouqHub may investigate repeated, suspicious, fraudulent, or abusive return activity, including false damage claims, product switching, intentional damage, unauthorized use, or returns that do not match the order. Where permitted by law, we may delay or decline a return, restrict return privileges, suspend an account, or take other appropriate action. Legitimate statutory rights are not affected.

12. Vendor Responsibilities

Vendors are responsible for accurate return information, lawful product practices, responding to valid return requests, and cooperating with inspections and resolutions. Vendor policies may provide additional benefits but may not remove rights that cannot legally be excluded. SouqHub may facilitate communication and resolution but may not be the manufacturer or seller of the product.

13. Changes to This Policy

We may update this Return Policy to reflect changes in our services, vendor procedures, logistics, payment methods, or legal requirements. The updated version will be posted on the Platform with a revised effective date. The policy applicable to an order will generally be the version in effect when the order was placed, unless a different version is required by law or is more favorable to the customer.